Qualified, trained personnel are the
foundation of the services IDS offers.

Staffing Standards



Qualified, trained personnel are the foundation of the services IDS offers. We continually invest in the training and development of our entire workforce. IDS utilizes the CRIS (Certified Release of Information Specialist) certification program provided by our industry partner, the Association of Health Information Outsourcing Services (AHIOS), for all of our staff members who work directly with Protected Health Information (PHI). The CRIS certificate program is a rigorous exam that tests our employees’ knowledge about how to properly safeguard PHI when that information is released to third parties.

AHIOS Institute CRIS Certificate Program

The AHIOS Institute Certificate Program is a rigorous exam that tests its member’s employees’ knowledge about how to protect the confidentiality of patients’ personal health information when that information is released to requestors. Because ROI is so complicated – and the liability threats so significant – the majority of hospitals outsource this necessary function to ensure they have access to staff with quality control, technology and healthcare expertise. The written exam includes a broad range of questions, covering the contents of a medical record to the components of a valid authorization for a record’s release. The largest section of the exam asks test takers what they would do when presented with a wide variety of hypothetical situations. An employee who receives a passing grade of 80 percent or higher will receive the designation of a Certified Release of Information Specialist (CRIS) which indicates mastery of the field of release of information (ROI).

From the president
“The Certified Release of Information Specialist (CRIS) designation is a testament to one’s understanding of the complexities and risks associated with ROI and their ability to ensure that only authorized requestors see only the information they’re authorized to see. In the ROI Industry, a thorough understanding of the level of privacy and security of health information is essential, and this designation illustrates that.” — Mariela Twiggs, MS, RHIA, CHP, FAHIMA, President of AHIOS